Frequently Asked Questions

Do you ship to Alaska, Hawaii and Puerto Rico?

Yes, we can ship to Hawaii, Puerto Rico, and Alaska. Please give us a call and we will be more than happy to work out a freight quote for your chipper. Our free shipping special only applies to the 48 contiguous states. Our Free Shipping deal also includes Residential Delivery Status and Lift-Gate Service (to help offloading the chipper from the freight motor vehicle).
Do you ship International?

Please reach out through our Contact Us and someone from our Sales Team will reach out to discuss international shipping options. We are in Miami close to Port Everglades, so we can effectively ship across the world.
How is my wood chipper delivered?

Given the weight and dimensions of the chipper, we ship via LTL Truck Freight. A representative from the carrier will call you to schedule a delivery appointment 24 hours in advance. Our chippers are delivered with the following premium service: Residential Delivery and Liftgate service. Usual delivery times range from 3-7 business days once shipped from our warehouse.
What type of oil should I use on my chipper engine?

All engines assembled on our chippers utilize Fully Synthetic 10W-30 oil. For oil quantity please refer to your engine manual. If you plan on using your chipper on winter season (below 32F), please refer to your manual as the oil type required will change. For extreme operating temperatures please reach out for specific oil type usage.
How often do I need to re-sharpen the blades?

The lifespan of the blade's cutting edge can vary significantly depending on the material being chipped, such as hardwood or softwood, and whether it is green or dry. The ideal situation would involve resharpening the blade every 25 hours of work. On average, you can expect a noticeable decline in chipping effectiveness after 8 hours of continuous chipping. Therefore, we recommend resharpening either after 8 hours or when you observe a decrease in chipping performance. It is advisable to resharpen the blade as frequently as possible before it becomes dull. This is crucial for the chipper to achieve optimal performance and prevent excessive strain on the unit and its components.
What is the warranty on my chipper?

All of our residential chippers are backed by a 2-year /90 day commercial warranty. This warranty covers all defects on materials and craftsmanship. It does not cover wear & tear caused by the use of the chipper. Please read our full warranty information located on this site. Should an issue come up with your unit, please give us a call or drop us an email and we will be more than happy to assist you.
My engine is not starting. What could be the cause?

Please refer to the engine manual to get some troubleshooting ideas on how to start the engine. But here are some ideas that can help out during an issue with engine start: 1. Did you add the proper type and amount of oil? Our engines are fitted with a low-oil shutoff sensor that prevents an engine from operating. 2. Did you open the fuel open/close valve. All engines have a main fuel open/close valve. Please check that the valve is open, so gas can flow freely and reach the carb. 3. Are you choking the engine correctly? When the engine is cold, you need to choke the engine in order to start. Once the engine starts spurring make sure the open the choke lever gradually so it can smoothly run on idle position. 4. Is the ON/OFF switch in the ON position? Some engines have this feature installed. Sometimes you can forget moving this little sucker to the ON position, specially when is the first time you are getting to know the engine.